Sales Terms

Home  »  Sales Terms

Welcome to the online store (the “Store”) provided by Ecasa Intelligence Networks Pvt. Ltd., Inc. (“SIN”). Your purchase of SIN hardware products (“Products”) and/or subscription services (“Subscription Services”) from the Store constitutes your agreement to be bound by these Terms & Conditions of Sale (“Terms & Conditions”) and any additional terms we provide, including but not limited to our Terms of Service and the terms of the Limited Warranty included in-box with a Product.

THIS IS A LEGAL AGREEMENT. BY PLACING AN ORDER FOR SIN PRODUCTS AND/OR SUBSCRIPTION SERVICES, YOU ARE ACCEPTING AND AGREEING TO THESE TERMS & CONDITIONS. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS & CONDITIONS. YOU REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO PURCHASE AND USE PRODUCTS AND TO ENTER INTO THIS AGREEMENT. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS & CONDITIONS, YOU SHOULD NOT PURCHASE THE PRODUCTS.

We reserve the right to change these Terms & Conditions at any time, so please review the Terms & Conditions each time prior to making a purchase from the Store. Every time you order Products from SIN, the Terms & Conditions in force at that time will apply between you and SIN. If you purchase our Subscription Services, we will notify you in the event we make changes to these Terms & Conditions that affect your subscription. If you have any questions regarding these Terms & Conditions, you can contact SIN.

The Store is for retail sales to private consumers only. Please contact sales@SIN.in if you wish to purchase wholesale supplies and Enterprise Customers

As a consumer, you have certain legal rights. The disclaimers, exclusions, and limitations of liability under these Terms & Conditions will not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties, including exclusions relating to products or services that are faulty or not as described, or the exclusion or limitation of incidental or consequential damages or other rights. For a full description of your legal rights you should refer to the laws applicable in your country or jurisdiction. Nothing in these Terms & Conditions will affect those other legal rights.

Although the Store is accessible worldwide, the Products and Subscription Services offered on the Store are not designed and tested for use in all countries. If you choose to access the Store and/or use the Products and Subscription Services outside the (each, a “Target Country”), as applicable, you do so on your own initiative and you are solely responsible for complying with applicable local laws in your country. You understand and accept that the Store and our Products and Subscription Services are not designed for use in a non-Target Country and some or all of the features of the Store, Products and Subscription Services may not work or be appropriate for use in such a country. To the extent permissible by law, SIN accepts no responsibility or liability for any damage or loss caused by your access or use of the Store, Products and Subscription Services in a non-Target Country.

  • Compatibility

    You acknowledge that you have verified the compatibility of the Products you are purchasing with other equipment in your home, You are solely responsible for determining the compatibility of the Products with other equipment in your home, and you accept that lack of compatibility is not a valid claim under the warranty provided with your Products and does not otherwise constitute a basis for receiving a refund after the 30-day refund policy described below.

  • Reservations and Pre-Orders

    Products available for reservation and pre-order are not offered for sale by SIN. Your placement of a reservation and pre-order does not create a contract for sale.

    By placing a reservation and pre-order for a Product that is not yet available for sale, you make an offer to SIN to purchase the Product subject to these Terms & Conditions. SIN will collect the payment on your credit/debit card or any other payment method and SIN will refund the full amount without any interest if the product cannot be made available to you within the time communicated to you within your pre-order receipt. You may cancel your offer to purchase Products at any time prior to shipment and your money will be refunded on your credit/debit card or any other payment method which was for reservation or pre-order

    Later, when the Product is offered for sale, SIN may accept your offer to purchase Products subject to these Terms & Conditions. At that time, SIN will send you in invoice along with Shipment details.

    SIN reserves the right to cancel or refuse any order for any reason at any time prior to shipment, including after an order has been submitted, whether or not the order has been confirmed. We may attempt to contact you if all or a portion of your order is cancelled, or if additional information is needed to complete and accept your order.

  • Payment

    By providing a credit card or other payment method accepted by SIN, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processors) to charge your payment method for the total amount of your order (including any applicable taxes and other charges). If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you want to change or update payment information associated with your SIN account, you can do so at any time by logging into your account and editing your payment information.

  • Subscription Services
    • Subscription Plans. We offer different subscription plans for our Subscription Services. For more information about these plans, please visit SIN.in
    • Continuous Subscriptions. When you purchase any of our Subscription Services, you expressly acknowledge and agree that (1) SIN is authorized to charge you a monthly or annual subscription service fee depending on the billing cycle you choose (in addition to any applicable taxes) for as long as your subscription continues, and (2) your subscription is continuous until you cancel it or such Subscription Service is suspended, discontinued or terminated in accordance with SIN’s Terms of Service.
    • Cancellations and Refunds. You may cancel your Subscription Services at any time by logging into your SIN Account and selecting “Cancel Subscription.” Note that merely unpairing a Product from a Subscription Service will not trigger cancellation of the Subscription Service. In the event you cancel a Subscription Service, you will not be charged for the subscription from your next billing cycle, no prorated adjustments will be done on a monthly, quarterly or annual basis depending on the Subscription plan you have paid for.
    • Free Trials. We may offer free trials of our Subscription Services for limited periods of time. If we offer you a free trial, the specific terms of your free trial will be provided at registration. We have no obligation to notify you when your free trial ends, and we reserve the right to modify or terminate free trials at any time, without notice and in our sole discretion.
  • Availability and Pricing

    All Products offered on the Store are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue offering certain Products and/or Subscription Services without prior notice. Prices for the Products and Subscription Services are subject to change at any time, but changes will not affect any order for Products you have already placed. In the event we change the pricing for any Subscription Service you have purchased, we will give you advance notice of this change in accordance with section 16 (Notifications). After receiving this notice, you will be deemed to have accepted the change in pricing, unless you cancel your subscription as set forth in section 4(d) above.

  • Taxes

    Depending on the order, SIN calculates and charges sales tax in accordance with applicable laws. Purchaser/subscriber shall bear applicable state and other government taxes (such as sales, use, customs, etc.). Unless otherwise specified, prices do not include such taxes. Exemption certificates, valid in the place of delivery, must be presented to Ingram prior to shipment if they are to be honored.

  • Resale and Title Transfer

    Purchases made on the Store are intended for end users only, and are not authorized for resale. Title for Products purchased from the Store passes to the purchaser at the time of delivery by SIN to the freight carrier, but SIN and/or the freight carrier will be responsible for any Product loss or damage that occurs when the Product is in transit to you.

    For certain products where the hardware in bundled with Subscription plan the Title of products remains with SIN and you are supposed to return the product to SIN in good condition post the end of your subscription plan unless its renewed in accordance to our renewal policy. SIN reserves the rights to terminate these Subscription plans at any time at its sole discretion and you will be provided 30 days’ notice to return the products back to SIN.

  • Shipping and Delivery

    Prices for the Products do not include shipping costs. Our delivery charges and methods are as described on the Store website from time to time and depending on the delivery method you opt in for. The estimated arrival or delivery date is not a guaranteed delivery date for your order. Refused deliveries will be returned to our warehouse.

    The Products available on the Store have been designed, marketed and sold for use by residents of India, AS APPLICABLE. All safety warnings, information, instructions, packaging, in-box materials, mobile apps, and support services are provided only in English only. The Products available on the Store are not intended for use outside of India. You are responsible for complying with all applicable laws and regulations of the country for which the Product is destined. We are not liable or responsible if you break any such law.

  • Installation

    There may be laws in the jurisdiction that you install a particular Product applicable to where and how to install that Product. You should check that you are in compliance with all relevant laws in your jurisdiction. SIN is not responsible for any injury or damage caused by self-installation. SIN maintains a list of recommended installers of the Products on its website. These installers are not SIN employees and are not affiliated with SIN. SIN is not responsible for any conduct of or liability associated with these installers. You should do your own diligence of the installers to select one that best fits your needs.

  • Returns for Refund

    If, for any reason, you want to return the Product you purchased from the Store for a refund, you must notify us no later than 30 days following the date of purchase (the “Cancellation Period”). To initiate a return, you must inform us of your decision within the Cancellation Period by contacting SIN customer support and clearly stating your desire to return the Product. Although it will not affect your right to a refund, please include details on where and when you purchased the Product and your reason for returning the Product. SIN customer service will provide you with a Return Materials Authorization (“RMA”) that must be included with your return shipment to SIN so SIN can identify your shipment and with a return address. If you purchased the Product from somewhere other than the Store, please contact that reseller to obtain a refund.

    To receive a refund, you must return your Product (and any promotional merchandise supplied with the Product) with an RMA within the 14 days following the day on which you notify SIN customer support that you desire to return your Product. Unless the Product is faulty or not as described, you will be responsible for all costs associated with returning the Product to us (including uninstallation and the cost of shipping the Product back to SIN). We will refund the price you paid for the Product plus original delivery cost (up to the value of our Ground delivery option), less the value of any promotional merchandise you received. We may reduce the amount of your refund to reflect any reduction in the value of the Product, as determined in our sole discretion, caused by your handling them in a way which goes beyond what is necessary to establish their nature, characteristics and functioning (e.g., beyond what would normally be permitted in a shop).

    We will process the refund due to you as soon as possible and, in any case, within 30 days from the date of receipt by SIN of the returned Product. The Product is not eligible for a refund after the 30-day period.

  • Disputes and Arbitration
    • Contact SIN First. If a dispute arises between you and SIN, our goal is to learn about and address your concerns. You agree that you will notify SIN about any dispute you have with SIN regarding these Terms & Conditions by contacting SIN.
    • Any disputes arise out of, under, or in connection with these Terms or breach, termination or invalidity thereof, shall be settled in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996. The dispute, controversy or claims arising out of or in connection with these terms shall be referred to a sole arbitrator appointed by any director or authorised person of SIN. The venue of arbitration proceedings shall be New Delhi. The Parties shall equally share the cost of the arbitrator and shall bear their own costs towards the advocate fees and other costs in respect of the arbitration.
  • Warranties and Disclaimers

    As far as permitted by applicable law, the Store, and all content available on the Store, is provided on an “as-is” basis without warranties or conditions of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. All products and services purchased through the Store are provided on an “as-is” basis unless otherwise noted in the Limited Warranty included with a Product. You may choose whether to make a claim under these Terms & Conditions or the Limited Warranty or both, but you may not recover twice in respect of the same loss. To initiate a return under the Limited Warranty, you should contact SIN.

    You use our Products and Subscription Services at your own discretion and risk. You will be solely responsible for (and SIN disclaims) any and all loss, liability or damages resulting from your use of a Product and/or Subscription Service, including damage or loss to your HVAC system, plumbing, home, Product, other peripherals connected to the Product, computer, mobile device, and all other items and pets in your home. Unless explicitly promising a “guarantee,” SIN does not guarantee or promise any specific level of energy savings or other monetary benefit from the use of a Product and/or Subscription Services or any feature of them. Actual energy savings and monetary benefits vary with factors beyond SIN’s control or knowledge.

    SIN gives no warranty regarding the life of the batteries used in a Product. Actual battery life may vary depending on a number of factors, including the configuration and usage of a Product.

  • Limitation of Liability

    Nothing in these Terms & Conditions and in particular within this “Limitation of Liability” section shall attempt to exclude or limit liability that cannot be excluded under applicable law.

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL (A) SIN BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THE PRODUCTS, EVEN IF SIN KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND (B) SIN’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE PRODUCTS, WHETHER IN CONTRACT OR TORT OR OTHERWISE, EXCEED THE FEES ACTUALLY PAID BY YOU TO SIN OR SIN’S AUTHORIZED RESELLER FOR THE PRODUCT AT ISSUE IN THE PRIOR SIX (6)MONTHS (IF ANY). THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. SIN DISCLAIMS ALL LIABILITY OF ANY KIND OF SIN’S LICENSORS AND SUPPLIERS.

  • Data Protection

    By placing an order for Products and/or Subscription Services, you agree and understand that SIN may store, share, process and use data collected from your order form or phone/fax/email order for the purposes of processing the order. SIN may also share such data globally with its subsidiaries. All SIN companies shall protect your information in accordance with the Website Privacy Policy. SIN works with other companies that help SIN provide Products to you, such as freight carriers and credit card processing companies, and SIN may have to share certain information with these companies for this purpose.

  • Electronic Communications

    You are communicating with SIN electronically when you use the Store or send email to SIN. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you order in the Store, we collect and store your email address. From that point forward, your email address is used to send you information about SIN’s products and services unless you opt-out of such emails using the opt-out link in the emails.

  • Notifications

    SIN may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the primary email associated with your SIN account, hard copy, or posting of such notice on the SIN website. SIN is not responsible for any automatic filtering you or your network provider may apply to email notifications. SIN recommends that you add @SIN.in URLs to your email address book to help ensure you receive email notifications from SIN.

  • Force Majeure

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an act or event beyond our reasonable control, including without limitation acts of God, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

  • Severability

    If any part of these Terms & Conditions becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation, such provision or part thereof will be deemed to not form part of the contract between us. The legality, validity or enforceability of the remainder of these Terms & Conditions will remain in full force and effect.

  • Survivability

    The obligations in Sections 11, 12, 13, and 14 through 21 will survive any expiration or termination of these Terms.

  • Waiver

    Failure or delay by us to enforce any these Terms & Conditions will not constitute a waiver of our rights against you and does not affect our right to require future performance thereof.

  • Governing Law and Jurisdiction

    These Terms & Conditions are governed by the laws of the State of Delhi without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. You agree to submit to the personal jurisdiction of the state courts in Delhi California for the purpose of litigating all such claims or disputes, unless such claim or dispute is required to be arbitrated as set forth in an above section.

  • NOTICES

    All notices, requests, demands, and other communications that either party may desire to give the other party must be in writing and may be given by (i) mailing the same by registered or certified mail, return receipt requested, or via nationally recognized courier services to the party at the address of such party as set forth herein, at the official corporate address of such party, or such other address as the parties may hereinafter designate, or (ii) e-mail at registered ID of the parties.

  • BINDING EFFECT/ASSIGNMENT

    These terms and conditions shall be binding upon and shall inure to the benefit of the parties hereto and their respective representatives, successors and permitted assigns. Neither party may assign its rights and/or duties under these terms and conditions without the prior written consent of the other party given at the other party’s sole option. Any such attempted assignment shall be void. Notwithstanding the foregoing, Ingram may assign any purchase order received from Purchaser to a subsidiary or affiliate upon notice to Purchaser.