This Privacy Statement for SIN Products and Services (“Privacy Statement”) describes the information that Ecasa Intelligence Networks Pvt. Ltd and its subsidiaries and affiliates (collectively, “SIN”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).
This document focuses on information related to the operation of SIN products and services, including the SIN Connected Car, SIN Security Camera, SIN Child Tracker, SIN Cloud Platform other products from SIN (collectively, “SIN Products”). In this Privacy Statement, the expression “SIN Products” also includes our Web Apps, Mobile Apps, and Subscription Services as defined in our Terms of Service.
We pledge to:
Be transparent about the different types of information we collect and how we use them.
Ask your permission before sharing your personal information with third parties for purposes other than to provide SIN’s Products, and to do so only when we think they will provide you with a welcome additional service.
Use best-in-class data security tools to keep your data safe and protect the SIN Products from unauthorized access.
By using SIN Products, you agree to allow us to collect and process information as described below.
What information does the SIN Connected Car, collect?
The SIN Connected Car collects:
Information input during setup
Vehicle data from the SIN Connected Car OBD Dongle
Engine Diagnostic Data
GPS Location of Vehicle
Technical information from the device
Information input during setup: When you install the SIN Connected Car Solution, you’ll be asked several questions in order to help us understand your car and related details. For example, we’ll ask questions like whether your car is self-driven or driver-driven. We may also ask for your Name, Age, e-mail address, phone number, vehicle details, Insurance validity, postal or ZIP code so that SIN can personalize your OBD dongle. Answering these questions helps us to set up an initial program that will keep you comfortable.
Vehicle data from the SIN Connected Car OBD Dongle: We collect data from several sensors built into the SIN Connected Car OBD Dongle. It collects vehicle information like VIN number, PIDs, vehicle speed, fuel consumption data, etc.
Engine Diagnostic Data: SIN Connected Car Solution pulls information directly from your car engine to understand the engine diagnostics including RPM, engine load, temperature, etc. In addition, our OBD dongle constantly monitors the health of the car and provides Diagnostic Trouble Codes (DTCs) to tell you the errors/alerts in case of any malfunctioning, to be able to provide you a personalized connected car experience. GPS Location of vehicle: SIN Connected Car OBD dongle has an inbuilt GPS module which collects exact location details (latitude/longitude) of your car to monitor and track your car location at all times.
Acceleration data: SIN Connected Car OBD dongle also has an inbuilt accelerometer that collects acceleration/deceleration data to measure the motion of the car. This helps in finding out your driving habits and calculating your driving behavior score.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the SIN Connected Car OBD dongle, we record your model and serial number, software version, and technical information such as sensor status, Wi-Fi connectivity, and battery charge level.
What information does SIN Child Tracker collect?
SIN Child Tracker collects:
Information input during setup
GPS Location data
Path / Route information
Technical information from the device
Information input during setup: When you install the SIN Child Tracker, you’ll be asked several questions in order to help us understand your personal and device details. We may ask for your Name, Age, e-mail address, phone number, address, postal or ZIP code, device details, etc so that SIN can personalize your Child Tracker device.
GPS Location data: SIN Child Tracker has an inbuilt GPS module that collects exact location details (latitude/longitude) of the device. This GPS module can be easily synced with your mobile application to monitor and track your child’s location at all times on your mobile phone. The device can also set up safe zones to keep your child within your vicinity and automatically alerts if your child goes out of the safe zone.
Path / Route information: SIN Child Tracker also collects information related to the defined path/route created to track your child on the defined path/route. With the saved path information, it helps you to get real-time alarms/notifications if your child goes beyond the defined path.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with SIN Child Tracker, we record your Tracker model and serial number, software version, and technical information such as sensor status, Wi-Fi connectivity, and battery charge level.
How does my SIN Product or account interact with third parties?
If I use SIN Cloud to connect third-party products and services to SIN, will information be shared? When you choose to connect third-party products and services through the SIN Cloud Platform, you are shown details about any proposed exchange(s) of data between SIN and the third party that is providing the product or service. In some cases, SIN or the third party will instead (or also) ask for permission to control the products that you have connected information shared with or received from third parties, outside of the SIN Cloud program? Yes, SIN may receive and process information from third parties, and some of this information may be associated or stored with your SIN account. SIN may also share information. For example, when you enroll in a rewards program offered through SIN by our partners, you may be asked for your permission to share certain data between SIN and our partner. We may also obtain information from other sources and combine that with the information in your SIN account. For example, in order to offer some of our rewards programs, we might collect certain information (such as which of our partners offers services where you live) to determine the eligibility and efficacy of our programs.
Additional information about the limited circumstances in which information from your SIN account may be shared with third parties is described below in the section titled “In what circumstances does SIN share my information?”.
Any data that SIN receives from third-party products and services will be processed and stored by SIN and will be treated in accordance with this Privacy Statement. This information may be processed in the same ways as any other data that is a part of your SIN account or the SIN logs.
What additional information does SIN collect and store when a user connects a SIN Product to the Internet or creates an account?
To connect your SIN Product to our Services, or to access your SIN Product over the Internet from a computer, a smartphone, or a tablet, you will need to connect it to your Wi-Fi network. During setup, the SIN Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone, or tablet, and so that it can communicate with SIN servers and download software updates.
Once connected to your Wi-Fi network, your SIN Product regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to SIN Cloud to provide you with the Services.
How does SIN use the information it collects?
We use this information to provide, develop, and improve SIN Products and services, including information to make assessments and recommendations about products, safety, or energy use. We may use your contact details to send you this information, or to ask you to participate in surveys about your SIN use.
We may also use this information in an aggregated, non-identified form for research purposes and to help us make sales, marketing, and business decisions. We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.
We use industry-standard methods to keep this information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, SIN may process your personal information on servers that are not in your home country.
In what circumstances does SIN share my information?
Under no circumstance does we share personal information for any commercial or marketing purpose unrelated to the delivery of SIN Products and services without asking you first. We do not rent or sell our customer lists.
The following are the limited situations where we may share personal information:
With your explicit consent: We may share personal information when we have your consent. One example of this would be if you sign up for programs offered by our partners (e.g., energy or insurance companies). If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. Similarly, when you connect third-party devices and services to your SIN Products through the SIN Cloud, you are shown information about any proposed exchange of data. For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems.
These technicians (as well as SIN employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-SIN purposes. We also have strict policies and technical barriers in place to prevent unauthorized employee access to video data.
As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about any particular product use. This information may also be shared with other users to help them better understand their product usage compared to others. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
Your personal information may be collected, processed, and stored by SIN or its service providers in India and other countries where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.
If you select an outside party for the purchase, installation, or service of your SIN device and share your personal information, we cannot control the collection, storage, or sharing of information collected by that party. For example, if you buy a SIN Connected Car Solution from a retailer, the retailer may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.
How long does SIN save my personal information and how can I delete it?
SIN generally stores your personal information on SIN’s servers until you delete or edit it, or for as long as you remain a SIN customer in order to provide you with SIN Products.
As described above, some information is processed and stored directly on the SIN device. All personal information is encrypted as it is transmitted to SIN and cannot easily be accessed.
You can delete the information on the SIN device by resetting it to the defaults (using Reset in the Settings menu, wherever applicable). You can access, amend, or delete your personal information from SIN’s servers through the controls in your account. Because of the way we maintain certain Services after your information is deleted, backup copies may linger for some time before they are deleted, and we may retain certain data for a longer period of time if we are required to do so for legal reasons.